Terms & Conditions
(Updated January 2023)
Hire
All hire goods remain the property of Live Your Dreams, Falcon Drive, Newton Mearns G77 6WL throughout the hire period duration and transportation. Typical hire period is 1-4 days however additional days may be added at an additional cost, subject to availability. Please contact us to discuss this further. Additional items that are required after the final payment will be accommodated if possible. All hire items should only be used for their intended purposes. Live Your Dreams will not be held liable for any accident or injury that is deemed to occur through misuse, such examples include improper transportation and unsuitable packaging. All packing boxes, lids and packaging materials remain the property of Live Your Dreams and are to be returned at the end of the hire period. Unless a set-up package has been agreed, the service provided is for self-style hire only. If delivery has been pre-arranged and no set-up package paid, we will deliver and unload the hire items at a pre agreed time and place– set up and layout is the hirer’s responsibility and not Live Your Dreams. Similarly, upon an agreed time for collection, all hire equipment, including lawn games, must be cleaned, packed up and in one area ready to load. This means that items must be wrapped if appropriate and packed into the supplied boxes. Failure to do this will result in a flat rate charge of £50, which will be taken from the damage deposit.
Delivery & Collection
Collection from our base in Newton Mearns is requested. Please advise us of a date and time as soon as possible to ensure someone is available to meet you at our base. Details of collection and return arrangements will be conveyed to clients when booking, with specific time slots allocated a few weeks before the event date. If delivery is requested, enquiries will be made to a third party and confirmed prior to the booking being made. Delivery and collection must be supervised by either the hirer or a representative. If a representative is supervising the delivery or collection, the hirer must provide contact details for the representative prior to the event. The hirer or representative will be asked to sign to confirm receipt of the goods. If there is no one available to sign for the hire goods, the goods will not be left and the hirer will be charged for re-delivery. If a delivery time has been arranged, Live Your Dreams will endeavour to get as close to the time as is possible, we cannot be liable for unforeseen traffic problems or delays. At the time of collection, Live Your Dreams kindly request that there is a nominated person available to advise where the goods are stored and of any damage or breakages that are known to have occurred. If the nominated person is not available at the specified collection time, any items that we are unable to locate within the collection time slot will be assumed lost and the hirer will be responsible for returning the items to Live Your Dreams.
Any unauthorised delays in returning the items will incur an additional hire charge which will be deducted from the damage deposit. If we have to collect the items in order to fulfil another booking, the mileage and the time taken to do so, will be charged at a rate of 45p a mile and £25 an hour. We hope you understand. Any items left at the venue by Live Your Dreams in error or by agreement, remain the property of Live Your Dreams.
Booking Fees, Damage Deposits & Payment
A non-refundable booking fee of 25% of the total hire charge, including the damage deposit is required to secure the booking with Live Your Dreams. Payment can be made by bank transfer or cash. The full balance and damage deposit is required 14 days before the event. For last minute bookings, separate payment terms will be discussed and arranged as appropriate. If Live Your Dreams has agreed to source items to hire for your event, Live Your Dreams require payment in full for these items before purchasing or making them. Cancellation of these items cannot be accommodated. A refundable damage deposit is applicable on all orders and will be returned once everything has been checked and deemed to be in good condition. The damage deposit will be returned to the hirer via bank transfer as soon as possible after the event. We aim to do this within 3 days, but at busier times this can sometimes take a bit longer. Where candlesticks, candle holders and lanterns have been hired, we reserve the right to apply a damage deposit of up to 20% to cover any excessive cleaning required due to the deposit of melted wax. If a damage deposit has not been paid, but candlesticks, candle holders and lanterns are returned to us covered in wax, we reserve the right to charge an ‘excess cleaning charge’. We kindly request that non drip, slow burn candles are used.
Damages & Loss
Any breakages in transit (where we have delivered) or shortfall in numbers received should be notified to us before the event begins. In such instances we will endeavour to rectify the situation if we can. We strongly advise ordering a few extra of key items to mitigate this and to save unnecessary stress and additional delivery. This is particularly advisable if your venue is a long distance from our base. Any breakages or damage to hire items or packing cartons, lids etc. will either be deducted from the applied damage deposit or invoiced for after the event. In the event of any damages totalling more than the applied damage deposit then we will invoice the hirer for the full replacement value, less the damage deposit paid. Live Your Dreams is happy to provide a replacement value for the items you are hiring at the time of booking, if requested. Please follow our guidelines for the terms of the hire...
• Please do not stand or dance on any of our items.
• Please do not place drinks on props.
• Please ensure only non-drip, slow burn candles are used in all of our lanterns, and candlesticks – failure to do so will result in an excess cleaning charge being applied.
• Please ensure that the labelled packing boxes, lids and packaging materials are retained and stored appropriately.
• Please do not leave anything outside overnight and/or in the rain as this can cause irreparable damage and, if so, will be charged at full loss rate.
Wash Up Service
We do not charge to wash-up crockery however we do kindly request that all the items listed are rinsed of any excess food/drink prior to repacking. No item should be cleaned in a dishwasher as may cause irreparable damage, which will be charged at full loss rate.
Cancellations & Refunds
Cancellations mean that other clients may have missed out on the opportunity to hire and we lose out on planned revenue. As many wedding clients tend to book months, and often years, in advance, the opportunity to re-hire items at short notice is unlikely. Please note that the 25% booking fee is non-refundable in the event of a cancellation. If you wish to cancel all or part of your order prior to 3 calendar months before your event, 50% of the total hire value will be charged. Cancellations up to 1 calendar month before your event will be charged at 75% and for cancellations within 1 calendar month of the event date, the full amount will be charged.
Rescheduling of your Wedding
In the event of postponing or rescheduling your wedding, Live Your Dreams will discuss the possibility of moving your booking to a new date within the same calendar year, subject to availability. Live Your Dreams reserve the right to refuse this booking should the items you require not be available for your revised date.
Indemnity
Live Your Dreams take no responsibility in the event of any injury to any party through breakages of any equipment or any other accident during the hire period. We take no responsibility for any claims that arise from any event concerning or involving items hired from Live Your Dreams.
Thank you for taking the time to read this document. Upon signing and dating below, the hirer is agreeing to our Terms and Conditions.
Print Name: ________________________________________________
Signature: _________________________________________________
Date: __________________________